Important Note: This Privacy Policy applies to all members and visitors of the jili888 Platform, including the jili888.plus website and the jili888 mobile app. By using any of our services, you acknowledge that you have read and fully understood this policy.
1 Information We Collect
Jili888 collects several categories of personal information for the purposes set out in this policy. We only collect information that is genuinely necessary to provide you with a quality and secure service.
| Data Categories | Example Information | Requirements |
|---|---|---|
| Identity Information | Full name, date of birth, identity card number | Mandatory (KYC) |
| Contact Information | Email address, phone number | Mandatory |
| Financial Information | Bank account number, e-wallet, transaction records | Mandatory (payment) |
| Usage Data | Game history, login activity, platform usage | Automatic |
| Technical Data | IP address, device type, operating system, browser | Automatic |
| Cookies & Sessions | Session tokens, user preferences, analytics data | Automatic |
2 How We Collect Information
Your personal information is collected through the following channels when you interact with the jili888 Platform:
- Account Registration: When you register a new account, you provide basic information such as your name, email address, and phone number directly.
- KYC Verification: To meet regulatory requirements and process withdrawals, you are required to upload identity verification documents such as a national ID or passport.
- Financial Transactions: Deposit and withdrawal-related information is collected automatically when you perform transactions through our platform.
- Platform Usage: Data on how you use the platform, games played, and session duration are collected automatically through our logging systems.
- Devices & Connections: Technical information about your device, operating system and IP address is collected automatically when you access our platform.
- Communication with Support: When you contact the jili888 support team, the content of that conversation is stored for reference and service improvement purposes.
jili888 does not collect sensitive information such as medical information, religious beliefs, or political views. We only collect data relevant to the provision of our gaming platform services.
3 Purpose of Personal Data Usage
Every piece of data collected by jili888 has a clear and lawful purpose. We do not use your data for purposes not stated in this policy without obtaining your consent beforehand.
- Account Management: To create, verify and maintain your member account on the jili888 platform.
- Transaction Processing: To process deposits, withdrawals and all financial transactions accurately and securely.
- Identity Verification (KYC): To fulfil anti-money laundering (AML) and fraud prevention legal requirements.
- Customer Support: To provide technical assistance and resolve issues reported by members.
- Platform Security: To detect and prevent fraud, system abuse and suspicious activity.
- Service Improvement: To analyse usage patterns in order to enhance the user experience and platform quality.
- Service Communications: To send important notifications regarding your account, transactions and policy updates.
- Legal Compliance: To comply with reporting and disclosure requirements mandated by regulatory authorities.
Jili888 also uses anonymised usage data for internal research and product improvement purposes. Data in this form cannot be linked to any individual.
4 Sharing Information with Third Parties
Jili888 takes an extremely cautious approach to data sharing. As a core principle, we do not sell or disclose your personal information to third parties for their own commercial purposes.
However, there are limited situations where information sharing is required:
- Payment Service Provider: Transaction information is shared with approved payment providers solely for the purpose of processing your deposits and withdrawals. These providers are bound by strict confidentiality agreements.
- KYC Service Provider: Identity verification documents are shared with licensed third-party verification partners to process your KYC requirements.
- Legal Authority: jili888 will disclose information when required by a court order, directive from a regulatory body, or a lawful law enforcement authority.
- jili888 Rights Protection: In cases of fraud or serious terms violations, relevant information may be shared with digital forensics experts or law firms involved in the investigation.
All third parties that receive data from jili888 are bound by data protection agreements requiring them to use that information solely for the specified purpose and to maintain its security in accordance with industry standards.
5 Data Security and Protection
Jili888 continuously invests in security infrastructure to ensure your personal data is protected to the highest standard. The security measures we implement cover both technical and organisational safeguards:
- Transit Encryption: All communications between your device and jili888 servers use TLS 1.3 protocol with 256-bit SSL encryption.
- Encryption at Rest: Data stored in our databases is encrypted using AES-256 algorithms, meaning it remains unreadable even if it falls into the wrong hands.
- Access Control: Only staff with a legitimate business need may access members' personal data, and all access is logged and monitored.
- Two-Factor Authentication: jili888's internal systems use multi-factor authentication to prevent unauthorised access by unauthorised parties.
- Security Auditing: jili888 undergoes independent security audits on a regular basis to identify and address any potential vulnerabilities.
- 24/7 Monitoring: Our security team monitors the platform around the clock to detect any suspicious activity or intrusion attempts.
In the event of a data breach that may affect your personal information, jili888 will notify you via your registered email within 72 hours of the breach being confirmed, in line with industry best practices.
6 Your Rights as a Data Owner
Under Malaysia's Personal Data Protection Act 2010 and jili888's internal policies, you have the following rights regarding your personal data. All requests will be processed within 14 business days:
Right of Access
Request a copy of all personal data we hold about you
Right to Rectification
Correct inaccurate or outdated personal information
Right to Erasure
Request deletion of your personal data subject to legal conditions
Right to Object
Object to the processing of your data for direct marketing purposes
Right to Portability
Receive your data in a structured format for portability
Right to Restriction
Restrict how we use your data while a dispute is being resolved
To submit any request relating to your privacy rights, please contact the jili888 privacy team via in-app live chat or email at [email protected]. We will respond within 3 business days to acknowledge receipt of your request.
7 Cookies and Tracking Technologies
Jili888 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies:
- Essential Cookies: Required for core platform functions such as maintaining login sessions and security. These cookies cannot be disabled without affecting platform functionality.
- Preference Cookies: To store your settings and preferences such as preferred language and display settings for a better user experience.
- Analytics Cookies: To help us understand how members use the platform, the most frequently visited pages and session duration for continuous improvement purposes.
- Security Cookies: Used to detect suspicious activity, prevent fraud, and ensure the integrity of your login sessions.
You can manage cookie settings through your browser settings. However, disabling essential cookies may affect certain functions on the jili888 platform. We recommend keeping platform cookies enabled for a smooth and secure experience.
8 Data Retention Period
Jili888 retains your personal data only for as long as necessary to fulfil the purposes set out in this policy or as required by applicable laws in Malaysia.
- Active Account Data: Retained for the entire duration your account remains active on the jili888 platform.
- KYC and Identity Verification Data: Retained for a minimum of 5 years after account closure in compliance with anti-money laundering legal requirements.
- Financial Transaction Records: Retained for 7 years from the transaction date in accordance with Malaysia's financial reporting requirements.
- Activity and Security Logs: Retained for 2 years for investigation purposes in the event of a dispute or security incident.
- Support Communication Data: Retained for 2 years after case resolution for reference and service improvement.
When the retention period expires, your data will be securely deleted or anonymised in a manner that ensures it can no longer be linked to you. The deletion process uses multi-pass overwrite methods to ensure no data recovery is possible.
9 Changes to This Privacy Policy
Jili888 may update this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or service improvements. We are committed to informing you of any material changes.
- When material changes are made, you will be notified via in-app notifications on jili888 upon your next login.
- An email notification will be sent to the address registered in your account at least 7 days before any changes take effect.
- The "Last Updated" date at the top of this page will be updated to reflect the date of the latest revision.
- Older versions of the Privacy Policy will be archived and can be requested through our support team.
Continued use of the jili888 platform after the effective date of any policy change will be deemed acceptance of the new privacy terms. If you do not agree with any changes, you have the right to close your account before those changes take effect.
10 Contact Our Privacy Officer
Jili888 appoints a Data Protection Officer (DPO) responsible for ensuring our platform complies with all privacy requirements and responds to personal data-related enquiries.
If you have any questions, concerns, or complaints regarding how jili888 handles your personal data, you may contact us through the following channels:
- Privacy Email: [email protected] (response within 3 business days)
- Live Chat: Via the jili888 app — available 24 hours a day, 7 days a week in Bahasa Melayu
- General Support: [email protected] for account and service-related enquiries
Our privacy team understands the importance of your personal information. We are committed to handling every enquiry seriously, transparently and in the shortest time possible. Your privacy is our priority, not merely an obligation.
If you are not satisfied with our response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia under the Ministry of Communications and Digital.
Your Data Is Safe — Join jili888 Today
Over 500,000 Malaysian members have trusted jili888 with their information. Our platform is protected by 256-bit SSL encryption, complies with PDPA, and processes withdrawals within 5–15 minutes.